Safeguarding yourself and others

We know times of extreme stress can lead to increased incidents of domestic abuse or other safeguarding issues.  As a service it is our priority is to ensure the safety of all our families.  Along with our service there are a number of local and national charities to support you over the coming weeks and months with both emotional support and practical guidance.



Essex Child and Family Wellbeing Service can offer advice if you have concerns for a child. Other resources and contact points include:

COMPASS is a single point of access funded by Essex County Council in partnership with the Office of Essex Police, Fire and Crime Commissioner to support victims of domestic abuse across Southend, Essex and Thurrock. You can call the number which is available 24 hours per day to speak with a trained member of staff who will complete an assessment and ensure that you are given contact with the most appropriate support service. Tel: 03330 333 7444

National Domestic Violence Helpline: 0808 2000 247

Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

MIND offer mental health support with specific advice on Coronavirus and your wellbeing.

Young Minds support children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about COVID-19. 

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. The service allows anyone who has recently suffered or been threatened with domestic violence to apply for an emergency court injunction. This can sometimes be issued within 24 hours of making contact with us. They work in close partnership with the police, solicitors and other support agencies (Refuge, Women’s Aid etc) to help victims obtain speedy protection.

NSPCC offers advice and guidance on how to keep children safe.  You can call or report online if you have a concern about a child and they will offer advice, offer support and take the next steps if a child is in danger.  Their telephone lines are open Monday to Friday 8am – 10pm and 9am – 6pm at the weekend.  You can contact them online 24 hours a day, 365 days a year. Tel 0808 800 5000

CEOP and Parent Zone have resources to help parents keep their children safe on line.

SafeLives offer specific resources for domestic abuse and COVID-19.

Papyrus is the national charity dedicated to the prevention of young suicide.  They offer telephone, text and email support via HopelineUK along with online resources on their website.

The Hideout helps young people to understand domestic abuse and how to take positive action if affected or happening now. They can also be contacted via telephone on 0808 808 4994.

Men’s Life Advice – 0808 8010 327 (Monday and Wednesday 9am to 8pm, and Tuesday, Thursday and Friday 9am to 5pm)

ManKind – 0182 3334 244 (Monday to Friday, 10am to 4pm)

Both of these are confidential helplines for male victims of domestic abuse and domestic violence across the UK. They support men suffering from domestic abuse from their current or former wife or partner (including same-sex partner).

There are currently 23 organisations offering refuge or safe house provision for male victims in the UK – a total of 93 spaces, of which 22 are dedicated to male domestic violence victims only. Either of the above telephone numbers is able to assist and support with sourcing available male refuges. 

Galop – Information, advice and support for LGBT domestic violence. The helpline is for LGBT people, their family, friends, and agencies supporting them. The helpline provides a space to talk through what’s going on, and to explore options. Phone 0800 999 5428 or email 

The Silent Solution – 999

There is a system in place for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency. When somebody calls 999, an operator will ask which emergency service is required. If the caller is unable to audibly signal to the operator, the call will be forwarded to an operating system.  If 55 is pressed by the caller, the system will detect this. The operator will then transfer the call to the relevant police force as an emergency.