Friends and Family Test (FFT)

As a provider of NHS services, HCRG Care Group takes part in the NHS Friends and Family Test. If you have recently used one of our services and you have your service code, you can give us your feedback online.

Every visit to our services should be a good experience. We want to give you the chance to tell us how our services can be improved to make your experience better. Click the link below to give feedback via our Service User Survey.

We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You have the choice as to whether your comments remain confidential or not when you feed back.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. We will make sure that every comment is completely anonymous and we will publish comments so that we’re transparent about how our service is doing.

Use the codes:

E0001 – North East
E0002 – West
E0003 – Mid
E0004 – South