Complaints and compliments

We want to give you a chance to tell us what you think about your experience, good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You have the choice as to whether your comments remain confidential or not when you feed back.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. We will make sure that every comment is completely anonymous and we will publish comments so that we’re transparent about how our service is doing.

Feedback about this website

If you would like to give us feedback on this website, please click here to contact us using the form on our main website or call your local Child and Family Wellbeing Service Hub.

If you have a concern or complaint about our services

If you have a complaint, concern or compliment about the experience you’ve had or about one of the team then we want to know about it.

How to make a complaint

Initially you should try to speak to a member of the team caring for you. In many cases, it will be possible for them to sort out the problem straight away. Please contact your local Healthy Family Hub (children’s centre).

You can tell us about your concern or complaint in writing, in person, over the telephone or by email.

If you prefer to talk to someone not involved in your care or if you wish to make a formal complaint, you can raise the issue with the Customer Experience Team instead by calling 0300 303 9509*, using the online feedback form here or writing to

Customer Experience,
Farnham Hospital,
Hale Road,
Farnham GU9 9QL.

You can also request copies of our complaints process and information about our Patient Advice and Liaison Service by calling the team on 0300 303 9509, or accessing them online.

Friends and Family Test

As a provider of NHS services, HCRG Care Group takes part in the NHS Friends and Family Test. If you have recently used one of our services and you have your service code, you can give us your feedback online. Click here to tell us what you think

Use the codes:

E0001 – North East
E0002 – West
E0003 – Mid
E0004 – South

Click here to download our professional referral form.